Shipping Policy

Last Updated: September 2026

At Embroiaura by Neha, we carefully pack every order to ensure your products reach you safely and in excellent condition. Please read our shipping policy before placing your order.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin processing it.

Orders are generally processed within 2–5 business days.

Processing time may be slightly longer during:

• Sales and promotional periods
• Festivals and holidays
• High-order-volume periods
• Customized or made-to-order products

Customized products may require additional processing time depending on the design and requirements.

2. Shipping & Delivery

After your order has been dispatched, it will be handed over to our shipping partner for delivery.

Estimated delivery time may vary depending on your location, courier service, weather conditions, public holidays, and other factors beyond our control.

You will receive your shipping/tracking details once your order has been dispatched, where tracking is available.

3. Tracking Your Order

Once your order is shipped, you can use the tracking information provided by us to check the status of your delivery.

Please allow some time for the tracking information to become active after dispatch.

4. Shipping Address

Please make sure that your name, complete delivery address, phone number, PIN/ZIP code, and other required details are correct before placing your order.

Embroiaura by Neha is not responsible for delays, failed deliveries, or additional charges caused by:

• Incorrect or incomplete address
• Incorrect phone number
• Incorrect PIN/ZIP code
• Customer being unavailable at the delivery address
• Refusal to accept the package
• Failure to respond to the courier
• Incorrect information provided during checkout

If an order is returned because of incorrect information provided by the customer, additional shipping charges may apply for re-dispatch.

5. Delivery Delays

While we work with our shipping partners to deliver orders on time, delivery dates are estimates and cannot always be guaranteed.

Delays may occur due to:

• Weather conditions
• Natural events
• Public holidays
• Courier operational issues
• Remote delivery locations
• High shipping volumes
• Transportation disruptions
• Unforeseen circumstances

Such delays do not automatically qualify for cancellation, refund, or compensation.

6. Damaged Package

If your package appears damaged, opened, torn, or tampered with at the time of delivery, please take clear photographs and record a complete, continuous unboxing video before opening or removing the product.

The unboxing video should clearly show the package, shipping label, condition of the parcel, and the complete opening process.

This documentation may be required if you need to request an exchange for a damaged product.

Please refer to our Refund & Exchange Policy for complete exchange conditions.

7. Damaged Products

If you receive a product that is damaged or defective, please contact us within 48 hours of delivery.

A complete, unedited, continuous unboxing video is mandatory for damaged-product exchange requests.

We do not provide refunds. Eligible damaged products may qualify for an exchange only, subject to verification and approval.

8. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Shipping charges may vary depending on the delivery location, order size, shipping method, and other applicable factors.

9. International Shipping

If international shipping is available for your location, delivery times and shipping charges may vary depending on the destination.

Customers may be responsible for any customs duties, import taxes, local taxes, or other charges imposed by the destination country.

These charges are outside the control of Embroiaura by Neha.

10. Customized Orders

Customized or made-to-order products may require additional processing time because they are created according to the customer's requirements.

Before placing a customized order, please contact us through the phone number provided on our Contact Us page to discuss your design, colour, size, and other requirements.

11. Order Cancellation

Once an order has been processed or dispatched, cancellation may not be possible.

Please contact us as soon as possible if you need assistance with an order.

12. Contact Us

If you have any questions regarding your order or shipment, please contact us using the phone number provided on our Contact Us page.

We will be happy to assist you with your order and shipping-related queries.

Thank you for choosing Embroiaura by Neha and supporting our handcrafted creations.